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Slack starts 2021 with a massive outage

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Slack went down on the primary complete working day of 2021.

The business enterprise started Monday morning

“customers may have problem loading channels or connecting to Slack right now. Our group is investigating and we will follow up with greater statistics as quickly as we’ve got it. We express regret for any disruption brought on.”

users commenced reporting issues around 10AM ET, and the corporation posted its first popularity update approximately the trouble at 10:14AM. As of 12:29PM ET, the carrier appeared to be slowly returning to every day for a few customers — we here on the Verge were able to transition lower back to Slack and resume work there at around 1:30PM ET, and we’ve had no disruptions due to the fact that.

In the beginning, Slack was reporting issues with connecting to the provider and messaging. A replacement on its status page at 11:20AM ET upgraded the state of affairs to a complete-blown outage, with all elements of Slack— together with log-ins, messaging, calls, and connections— displaying as unavailable. “All arms are on deck on our end to similarly look at,” consistent with the replace web page.

Slack’s latest update at 1:51PM ET suggests the company is still working to resolve some lingering issues:

For those customers who are unable to access Slack (e.g. seeing a blank screen or error), please try reloading (CTRL/CMD + R). Otherwise, please hold off on reloading, as this could prevent you from accessing Slack.

In addition, Google Calendar and Outlook Calendar aren’t working as expected, and some email notifications (e.g. a notification of a new direct message in Slack) are failing to send.

An update at 3:12PM ET indicated that most of the problems were resolved and the platform was functioning normally, but that some Google and Outlook calendar integrations and email notifications were still not working as expected. “We’re working to resolve this issue, and we’re sorry for the trouble,” the company said.

Slack hasn’t yet said what may have caused the outage, which lasted several hours.

Update, 11:30AM ET: Added that Slack has upgraded the problem to a full outage of its services.

Update, 12:35PM ET: Added that the service may be returning for some users.

Update, 2:14PM ET: Added Slack’s latest update note, and that we at The Verge don’t seem to be experiencing issues anymore.

Update 3:32PM ET: Added latest from Slack that most functions were returning to normal.

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